Payments and Fraud Associate

We are seeking a detail-oriented and vigilant Payments and Fraud Associate to process customer deposits and withdrawals accurately, securely, and promptly. This role is responsible for monitoring transactions and account activity, resolving payment concerns, detecting fraud and abuse, and safeguarding the platform against financial losses.

Key Responsibilities

1. Payment Processing & Monitoring

• Process customer deposits and withdrawals efficiently through designated Back Office systems.

• Verify transaction amounts, currencies, networks, wallet addresses, and payment statuses.

• Investigate and resolve pending, failed, or delayed transactions.

• Perform authorized manual credits and adjustments securely.

• Monitor payment-provider wallet balances and escalate funding or top-up requirements proactively.

2. Fraud Detection & Investigation

• Review customer transaction histories, account activity, and behavioral patterns for suspicious indicators.

• Investigate potential fraud, payment abuse, bonus abuse, and multi-accounting schemes.

• Identify recurring risk patterns and escalate complex cases requiring further review, approval, or account restrictions.

3. Communication & Coordination

• Resolve payment escalations received from Customer Support and other departments.

• Coordinate closely with Customer Support, Risk, Compliance, and other relevant internal teams.

• Promptly report system issues, transaction discrepancies, provider concerns, emerging fraud trends, and operational risks.

4. Documentation & Shift Handovers

• Maintain precise records of payment actions, adjustments, investigations, and logs in tracking systems.

• Document and effectively communicate pending transactions, ongoing investigations, escalations, and operational updates during shift handovers.

5. Controls & Operational Support

• Adhere strictly to internal policies, procedures, approval workflows, and controls for payment accuracy and fraud mitigation.

• Protect confidential customer, payment, transaction, and investigation data while performing assigned risk and operational tasks.

Key Requirements

• Experience: Previous professional experience in payments processing, fraud prevention, risk operations, or transaction monitoring.

• Domain Advantage: Familiarity with online payment processing gateways and cryptocurrency transactions is a strong advantage.

• Analytical Skills: Strong investigative, problem-solving, and analytical capabilities, with sound judgment to spot unusual activities.

• Attention to Detail: High level of accuracy and meticulousness in financial and risk-awareness operations.

• Communication: Excellent written and verbal communication skills, with a collaborative and accountable mindset.

• Integrity: High degree of integrity, professionalism, and a strict commitment to confidentiality.

• Adaptability: Ability to thrive under pressure, adapt quickly, and perform effectively in a fast-paced, shift-based environment.

• Technical Proficiency: Comfortable working with Microsoft Office Suite, Google Workspace, and similar reporting tools.